Please read our Guest Policies below before booking an appointment at Revive Salon and Spa.
Appointment Reservations
In order to assure that you obtain your desired appointments, we highly recommend scheduling your appointment as far in advance to make certain that there is availability. To accommodate your desired appointment, a 50% deposit and a credit card is required at the time of booking to guarantee your reservation which is non refundable if you no-show. Gift Certificates may also be used in lieu of a credit card to hold your appointment. We keep this information on file as part of our cancellation policy, and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.
*Please notify the Salon Coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.
*Please notify the Salon Coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.
Cancellation policy & Fees
Your salon services are reserved especially for you. We value your business and in turn ask that you respect the salon's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Guests who miss their appointments without giving any prior notification (AKA No Show) will be charged in full for the scheduled service and or your deposit is not refunded. We recognize that the time of our guests and staff is valuable, and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other guests who could have scheduled an appointment for the same time. Additionally, sometimes our staff will be functioning in an "on call" status and can have travelled to the salon specifically for your service. For these reasons, we are obligated to compensate our staff for their time as well as make up for the lost revenue.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation, so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.
Guests who miss their appointments without giving any prior notification (AKA No Show) will be charged in full for the scheduled service and or your deposit is not refunded. We recognize that the time of our guests and staff is valuable, and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other guests who could have scheduled an appointment for the same time. Additionally, sometimes our staff will be functioning in an "on call" status and can have travelled to the salon specifically for your service. For these reasons, we are obligated to compensate our staff for their time as well as make up for the lost revenue.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation, so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.
Redo Services
Revive Salon and Spa stands firmly behind all of its salon services. If you are dissatisfied with a service that you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service to better reach your hair goals. Redos are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing redos is that you call to schedule the redo within 1 week of your original service, and that the redo is to be scheduled with the same stylist who provided the initial service within 14 days of the service. After 2 weeks of the original service, your appointment will be considered a new service, as hair grows a quarter inch within that time span. In the case that the original Stylist has no time available, or if you feel that the Stylist is unable to provide the service, an exception may be made for you to make an appointment with the owner or salon manager. If your Stylist asks you to review and sign a release form while in the salon, it is because there may be a circumstance that could compromise the outcome of your service. If you have signed this form, we do not offer a Redo service.
Child Safety Policy
We love children, and we hope that you are understanding that we cannot assure their safety in the salon. We also do not want to compromise the relaxation and salon experience of our guests. Children are only permitted in the salon when having a service. For safety reasons and insurance purposes, no child under the age of 10 may accompany you while you are having a service. We do not have the facilities to care for unsupervised children. All guests under the age of 18 must have a guardian present during their service(s). The guardian is required to sign a release form to acknowledge that the child will be receiving services that chemically or physically alter their hair, and approve what is discussed with the stylist during the consultation. Your understanding is greatly appreciated.
Service Animals
The State Board of Cosmetology and the Board of Consumer Affairs have specific Rules and Regulations stating that no animals are allowed in a salon at any time. Service dogs with official “Service Animal” vests are the only exception to this rule. Please be sure to have your service card with you should we need verification.
Gift cards/Certificates
Gift cards and gift certificates cannot be exchanged for cash, nor will cash be given in exchange for unused balances. Gratuity cannot be deducted from salon gift cards and gift certificates. Gift cards can not be used to purchase retail, they are for salon services only. Gift cards and gift certificates are non-refundable. We will not accept a gift card or gift certificate that has expired.